Question 1

How do I sign up?

Accepted Answer

Sign-up is invite-only. Your coach or team owner sends you an invite link that carries a one-time token tied to your team.

Open the link, enter your name, username, date of birth, email, and password (year in school is optional), then submit.

After verifying your email you'll complete a short onboarding step (emergency contact and optional medical info) before reaching the dashboard. No invite link? Ask your team owner to send one.

Question 2

How do I RSVP to a game?

Accepted Answer

Open the Schedule, tap the game, and choose Going, Excused, or Not going. You'll get a confirmation message on screen.

You can change your RSVP any time before the lock deadline, which defaults to 10:00 PM Mountain the night before. After that, your coach records the final status.

Question 3

Where do I see my attendance?

Accepted Answer

Your season rate and recent events are in the My Attendance section of the Dashboard.

For the full team view, open Attendance. Numbers reflect what your coach recorded after each event, which can differ from your RSVP.

Question 4

Platform Basics

Accepted Answer

Signing up, accepting an invite, choosing and switching workspaces, global search, and basic navigation. Applies to everyone.

Question 5

How does attendance tracking work?

Accepted Answer

You RSVP before an event. After the event, a coach or owner records the actual status (Present, Excused, or Absent).

Your attendance rate is based on the recorded status, not your RSVP. Excused absences don't count against your rate; unexcused absences do.

Question 6

How do I chat with my team?

Accepted Answer

Open Chat from the navigation to land in your team's default room. Use the room list to switch channels and direct messages.

Messages appear in real time. If a room won't load, see "Chat isn't loading" under Troubleshooting.

Tap a teammate's name on a message, in an @mention, in the Members list or under See who reacted to open their profile card. Choose Message to start a direct message with anyone on your team.

Question 7

How do I view the schedule?

Accepted Answer

Open Schedule to see practices, games, and events in month, week, or year view. Tap any event for details and to RSVP.

Question 8

What does "excused" vs "absent" mean?

Accepted Answer

Excused: you gave accepted prior notice (illness, travel, academic conflict). It does not count against your rate.

Absent: you missed an event without accepted notice. It counts against your rate.

Present: you attended and were checked in. Only a coach or owner sets the final recorded status, so message your coach if a mark looks wrong.

Question 9

I can't see a game

Accepted Answer

Confirm you're on the right team (shown in the top bar) and reload the page.

Games appear only after a coach publishes them. If it's still missing, ask your coach to confirm it was added to your team's schedule.

Question 10

I didn't get an email reminder

Accepted Answer

Check your spam folder, then open Settings, and under Notifications confirm email reminders are on for that event type.

Make sure your account email is correct. If you joined after the reminder send window, you'll get the next one.

Question 11

Chat isn't loading

Accepted Answer

Check your connection. If you see a yellow "connection lost" banner, tap Refresh in it, or reload the page. Chat reconnects on load.

A single stuck message usually delivers on reconnect; waiting won't create a duplicate.

Question 12

My RSVP didn't save

Accepted Answer

Look for the error message on screen; it names the problem. The deadline may have passed, since RSVPs lock at 10:00 PM Mountain the night before.

Check your connection and try again; you'll see a confirmation message when it saves. Reload to confirm.

Question 13

Data privacy: what we store and who can see it

Accepted Answer

We store your profile (name, username, contact, date of birth), your team membership and role, attendance, and chat messages, all scoped to your team.

Teammates see roster basics. Sensitive fields like date of birth are restricted to authorized staff and never exposed in public rosters. See the full Privacy Policy for details.

Question 14

Contact support

Accepted Answer

Email support@teambasin.com and we'll reply in 2-3 business days.

Include your team name and a screenshot if you're reporting a problem. It speeds things up.

Help & Support